Technical Request Form | CapWIN

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Technical Request Form

If you have a technical question regarding CapWIN or need Help Desk support, please submit the below Technical Request form. Fields marked with an * are required information.

After you submit your request, one of our staff members
will be in touch as soon as possible.

*Required

PERSONAL INFORMATION

Name: *

Agency: *

CapWIN UserID:

Phone: *

Email: *

HELP REQUEST

Category of Request:

Connectivity

Application Error

Login Credentials

Other

Please select the category of your request from the options above

Type of Request:

CapWIN Mobile

CapWIN Vector

CJIS Query (e.g. METERS, VCIN, LINX, MVA Browse)

Please select the category of your request from the options above

Describe the problem:

Describe the problem and/or assistance required

Frequency of problem:

Frequency of problem and when encountered

Severity of problem:

Severity of Problem

Types of Hardware

Desktop

Laptop

Tablet

Type of Hardware:

Make/Model of Hardware:

Type of Network Access:

LAN or Office Network

Broadband Card (Verizon, AT&T, Sprint or other)

Unit Operating System:

Windows 7

Windows 8

Windows 10

Android

IOS

Other

Browser:

Internet Explorer

Mozilla Firefox

Chrome

Safari

Other

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